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Help and Guidance

No Second Night Out

A new approach, aiming at ending rough sleeping

No Second Night Out (NSNO) is a new approach which tries to make sure that anyone new to sleeping on the streets gets help so that they do not have to have a second night there. There are also other approaches aimed at helping those who have been rough sleeping for a while or keep returning to the streets.

In December 2012, the 12 local authorities in the North East, as part of the North East Regional Homelessness Group (NERHG), agreed to adopt the NSNO Standard for helping people who are sleeping rough.

More information on how to access housing services can be found below.

 

Reporting rough sleeping – national website and phone number

There is a national phone number and website for anyone to use to report rough sleeping:

http://www.streetlink.org.uk/                    0300 500 0914

 

These links can also be used by rough sleepers themselves, so no-one should be left not knowing where to go for help.

Shelter

Shelter provides a free, national telephone advice line staffed by trained housing advisers. They have helped thousands of people, from finding them a place to sleep to suggesting how to handle mortgage arrears.

Ring 0808 800 4444

8am-8pm Monday-Friday

8am-5pm Saturday-Sunday

Calls are free from UK landlines and main
mobile networks (Virgin, Orange, 3, T-mobile, Vodafone and O2).

Typetalk calls to the helpline are welcome.*

They will answer your call as quickly as we can and treat it confidentially. The helpline gets very busy at times, but please keep trying. Calls are recorded for training purposes.

Their advisers can:

  • give you immediate, practical assistance
  • explain your rights
  • offer advice and guidance
  • suggest specialist or local support services to help you longer term.

Local Support

Sunderland

Sunderland City Council – Access to Housing

Address
Civic Centre
Burdon Road
Sunderland
SR2 7DN

Phone 0191 520 5551

Email
housing@sunderland.gov.uk

Website
www.sunderland.gov.uk

 

Newcastle

Newcastle City Council – Housing Advice Centre

Address 
Housing Advice Centre
112 – 114 Pilgrim Street
Newcastle upon Tyne
NE1 6SQ

Phone 0191 277 1711

Email
housingadvicecentre@newcastle.gov.uk

Website
www.newcastle.gov.uk

 

Gateshead

Gateshead Council – Housing Options

Address 
Civic Centre
Regent Street
Gateshead
NE8 1HH

Phone 0800 923 9995 (Free phone) or 0191 433 3174

Email
housingadvice@gateshead.gov.uk

Website
www.gateshead.gov.uk

South Tyneside

South Tyneside Council – Homefinder Service

Address
25-27 Market Place
South Shields
NE33 1JF

Phone 0191 424 6567 / 6568

Email
homelessness@southtyneside.gov.uk

Website
www.southtyneside.gov.uk

 

North Tyneside

North Tyneside – Housing Advice

Address
North Shields Customer First Centre
Northumberland Square
North Shields
NE30 1QU

Phone 0191 643 2520

Email
housingadvice@northtyneside.gov.uk

Website
www.northtyneside.gov.uk

 

Northumberland

Northumberland County Council – Housing Options

Address
County Hall
Morpeth
Northumberland
NE61 2EF

Phone 0845 600 6400

Email
housinghomeless@northumberland.gov.uk

Website
www.northumberland.gov.uk

 

Durham

Durham County Council – Housing Solutions

Address
Seaham Customer Access Point
St John’s Square
Seaham
SR7 7JE

Phone 03000 268 840 / 01388 722 538 (Out of Hours)

Email
housingsolutions@durham.gov.uk

Website
www.durham.gov.uk

 

Middlesbrough

Erimus Housing Service Middlesbrough – Housing and Homelessness

Address
Rivers House
63 North Ormesby Road
Middlesbrough
TS4 2AF

Phone 0800 046 1600

Email
HomelessTeam@thirteengroup.co.uk

Website
www.middlesbrough.gov.uk

www.erimushousing.co.uk

 

Redcar and Cleveland

Redcar and Cleveland Borough Council – Housing Advice

Address
Belmont House
Rectory Lane
Guisborough
TS14 7FD

Phone 01287 612444 / 01642 774774

Email
housing_clientservices@redcar-cleveland

Website
www.redcar-cleveland.gov.uk

Darlington

Darlington Borough Council – Housing Department

Address
Town Hall
Darlington
DL1 5QT

Phone 01325 405333

Email
housingoptions@darlington.gov.uk

Website
www.darlington.gov.uk

Hartlepool

Hartlepool Borough Council – Housing Advice

Address
Civic Centre
Victoria Road
Hartlepool
TS24 8AY

Phone 01429 266522

Email
housingadviceteam@hartlepool.gov.uk

Website
www.hartlepool.gov.uk

Stockton

Stockton on Tees Borough Council – Housing Options

Address
16 Church Road
Stockton on Tees
TS18 1TX

Phone 01642 528389

Email
housing.options@stockton.gov.uk

Website
www.stockton.gov.uk

 

 

Further sources of information:

Support for 16 and 17 year olds

If you are aged 16 or 17 and you become homeless, you will normally be entitled to accommodation from social services. Social services can also provide financial assistance, help with training and education, and support to help you tackle personal issues.

Visit the Shelter website for a comprehensive guide to support for 16 and 17 year olds:
http://england.shelter.org.uk/get_advice/homelessness/help_from_social_services/support_for_16_and_17_year_olds 

Support for care leavers

If you left care you may be able to get housing help from social services. They should continue to help you until you turn 21, or until you are 24 if you are still studying full time. The help you get depends on your age and what help social services provide in your area.

Visit the Shelter website for a comprehensive guide to support for care leavers:
http://england.shelter.org.uk/get_advice/homelessness/help_from_social_services/support_for_care_leavers

Homeless on release from prison

Many prisoners find themselves homeless following their time in prison – and single people are particularly at risk. There may be services that could provide practical support and help you find accommodation. You could also apply to your local council for help as a homeless person.

Visit the Shelter website for a comprehensive guide to support for people leaving prison:
http://england.shelter.org.uk/get_advice/homelessness/homeless_on_release_from_prison 

No Second Night Out : North East Contact numbers

No Second Night Out is an approach which aims to ensure that new rough sleepers, and people identified for the first time as sleeping rough, do not spend a second night out on the streets or sleeping somewhere not intended for habitation.

Are you rough sleeping, or do you know anyone who is? please follow the link below and contact the relevant local authority

https://www.yhne.org.uk/no-second-night-out/ne-regional-homelessness-group/no-second-night-out/no-second-night-out-north-east-contact-details/

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Contact Us:

Youth Homeless North East
Broadacre House
Market St
Newcastle upon Tyne
NE1 6HQ

Email:
info@yhne.org.uk